Archive for September 28th, 2009

September 28th, 2009

Glad I got a two person hot tub!

I have really been enjoying my two person hot tubs. I am so glad I had it installed. I was thinking of going bigger and finally decided on the two person size. I have the room for a larger tub, I just didn’t want to go to the added expense of larger tub at the time I had it installed. However now in retrospect I am really glad I got the smaller size. Not only for the easy of maintenance, how quickly I can change the water and refill when necessary and the smaller volume of water heats faster. But also that my friends know it is not big and as much as they would like to come and use my tub with me they know it not big enough. It saves me from having to up set them and say no to coming over if there is simply no room for them. I never thought I would be happy I settled for a smaller tub, in fact in retrospect I though I would be sorry I had got a smaller tub and not gone with something larger. Well no!

I just love coming home and being able to soak in my tub in peace and quiet all alone. I really enjoy getting away from people and having that time. Now just about every day I can come home and take  out an hour or so for a relaxing soak. I enjoy feeling the stress and tension of the day dissolve into the hot bubbling waters. My muscles loosen up and aches and pains are washed away. Since begin using my hot tub I am sleeping much more soundly and waking up feeling much more refreshed than I have in years! My only real regret is that I didn’t get a hot tub sooner.

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September 28th, 2009

Legal Professionals and Customer Service

Costumer service is an important aspect of most careers and work fields, though it is often only associated with retail, restaurant and direct service oriented jobs. However, it is important to realize that most professions deal with a costumer of some type and this includes the medical and legal professions among many others. It is easy to feel that fields such as these are actually doing the client the favor and costumer service priorities can often take a back seat to both the provider and the consumer. In his own work, Steve Barbarich recognizes the need for all purpose awareness of costumer service, satisfaction and trust. And he is aware that this actually accounts for a much higher portion of overall satisfaction of a consumer in any field, though it is frequently overlooked.

When a client approaches a lawyer or paralegal they are usually in a difficult situation and are more concerned with having the problem corrected than with the details of how they are treated in the office. This is what one would expect when looking at a simple list of client priorities when dealing with their legal professional. However, knowing the specifics of proper client respect and interaction actually makes all the difference in regards to the client’s trust and belief in not only the lawyers abilities but also in having faith they are actually on the client’s side. Believing that the lawyer is there for you has a major affect on the client’s trust in the outcome. And at the point where one requires the services of a law professional, it is certainly a time when trust in their ability and commitment to the case matters. This means that taking time to discuss things with the client is important, as well as looking them in the eye and actually talking with them, not to them. Promptly returning phone calls and speaking with respect to the client are also important.

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