September 28th, 2009
Legal Professionals and Customer Service
Costumer service is an important aspect of most careers and work fields, though it is often only associated with retail, restaurant and direct service oriented jobs. However, it is important to realize that most professions deal with a costumer of some type and this includes the medical and legal professions among many others. It is easy to feel that fields such as these are actually doing the client the favor and costumer service priorities can often take a back seat to both the provider and the consumer. In his own work, Steve Barbarich recognizes the need for all purpose awareness of costumer service, satisfaction and trust. And he is aware that this actually accounts for a much higher portion of overall satisfaction of a consumer in any field, though it is frequently overlooked.
When a client approaches a lawyer or paralegal they are usually in a difficult situation and are more concerned with having the problem corrected than with the details of how they are treated in the office. This is what one would expect when looking at a simple list of client priorities when dealing with their legal professional. However, knowing the specifics of proper client respect and interaction actually makes all the difference in regards to the client’s trust and belief in not only the lawyers abilities but also in having faith they are actually on the client’s side. Believing that the lawyer is there for you has a major affect on the client’s trust in the outcome. And at the point where one requires the services of a law professional, it is certainly a time when trust in their ability and commitment to the case matters. This means that taking time to discuss things with the client is important, as well as looking them in the eye and actually talking with them, not to them. Promptly returning phone calls and speaking with respect to the client are also important.
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